Frequently Asked Questions

Membership Details

How much does a JRNY membership cost?

Membership prices vary by location but can be found at the following JRNY sites:

Is JRNY available outside the US?

JRNY is available (in English only) outside the US through for people located in Canada and the Google Play/Apple App Stores for all other locations outside of the US.

How do I begin my free trial?

To start your free trial please visit the respective JRNY site for your location:

How does the free trial work?

Once you’ve completed trial membership registration through, you’ll use the same credentials to log into the JRNY app and begin your profile setup.

Can I purchase more than one membership? Do I need more than one?

Membership benefits will be shared to all users on any JRNY-compatible machine. Strength & Whole Body users without a built-in touchscreen or Bluetooth-compatible machine will require their own membership.

How do I cancel my membership?

To cancel your membership:

  • Sign in to your account on
  • Go to Manage Account in the menu dropdown (this is the round profile button on desktop or the menu button on mobile).
  • At the bottom of the Membership & Billing screen, select ‘Cancel Plan’.
How do I switch the terms of my membership? Monthly/annual?

To switch your plan terms to monthly or annual:

  • Sign in to your account on
  • Go to Manage Account in the menu dropdown (this is the round profile button on desktop or the menu button on mobile).
  • On the Membership & Billing screen, select the toggle switch. If you are on a monthly plan, you’ll be prompted to switch to an annual plan and vice versa. Select ‘SWITCH TO MONTHLY [or ANNUAL]’.
  • Please note that your new terms will not go into effect until the next billing cycle. The only exception to this is if your membership is paused. In this case, your new terms will be effective immediately and you will be billed at the new rate as soon as you confirm the switch.
  • Read the disclosure statement and select ‘CONFIRM’.
Can I use JRNY without connecting it to a product?

You will have access to the Journal, Strength and & Whole Body workouts when not connected to your product. Machine-specific workouts are only available when connected.

How do I set up a membership if I bought a used machine?

Whether you bought a new or used product, the sign up process for a JRNY membership will be the same. Start by creating an account.

Can I use my membership across different machines? At the same time?

Yes. Your JRNY membership can be used simultaneously across up to five JRNY-compatible products at a time.

How do I know if a product is compatible with JRNY?

To learn if a product is compatible with JRNY:

Will my membership auto-renew? Can I stop it from renewing?

JRNY membership trials are automatically set to renew according to the payment terms selected. You can manage your membership and renewal terms any time at

How can we help?

Submit a ticket to our customer care team.

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Saturday, Sunday: Closed